Communicate to Connect

communicate-whiPERFECT FOR: Managers, Employees, Volunteers, and any person who wants to communicate effectively in personal and professional relationships. An excellent presentation for client reps, managers and team leaders who need to communicate clearly and concisely. Designed for professionals wanting to improve their face-to-face verbal communications.

"I rated this session as 10, and I NEVER give this rating!"  
Participant, Project Management Institute (Ottawa)

DURATION: one hour briefing; or half-day to full day workshop (Session content and depth will be altered to accommodate the amount of time allocated to this session by the client).

DESCRIPTION:
In today's fast-paced, technological world there is a desperate need for good communicators and leaders. Marion Grobb Finkelstein shares her proven strategies and techniques for communicating to connect in-person, one-to-one. We all have different styles and approaches -- the skill comes in knowing how to build the bridges between them.

You will learn how to:

  • Communicate with envied confidence (even when you don't have it!)
  • Make a great first impression
  • Build instant rapport with anyone
  • Read what body language tells you
  • Connect with others using the "M&M" technique
  • Avoid words and actions that rob your credibility
  • Use pace, pitch and volume to make a difference
  • Identify your personal communication style
  • Build bridges between your communication style and that of others
  • Put your smile to work (research tells us!)
  • Construct your message using proven strategies 
  • Provide great feedback with the 2 keys to make a difference
  • Best communicate concerns
  • Wrestle your worst communication fears to the ground
  • Take responsibility and get empowered 
  • Develop a "next steps" action plan to improve your interpersonal communications

Communicating well will make careers, keep clients, and foster great working relationships. Although designed largely for business applications, the skills learned are easily applied to personal life situations as well. Bonus!

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Copyright 2005-09, Marion Grobb Finkelstein (Canada)
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