Your Body Talks ...
Do You Know What It's Saying?  

PERFECT FOR: Employees and managers who want to benefit from knowing how to "read" the non-verbal signs of communication in others and themselves. For those who are interested in ensuring that the message their body projects is consistent with the message that they want to convey.

DURATION: one-hour briefing; or half-day to full-day workshop (NOTE: depth and content of this presentation will be modified to accommodate allotted time)

DESCRIPTION:
This insightful presentation is a fascinating study of human nature. Before you open your mouth to say a word, your body has already spoken volumes. Do you know what it’s saying? This session will sensitize you to your own non-verbal signals and will help you “read” the clues that clients and colleagues unknowingly give. Armed with this knowledge, you have a competitive edge. You also have the ability to better connect with your clients, colleagues anD bosses.

You'll learn:

• the clues that someone is disengaged ... and how to win them back
• why your pace of speech is so important when speaking with clients
• the magic of a smile
• how to use gestures and posture to appear confident (even when you don't feel it)
• when to read and react to body language
• how to build rapport -- immediately
• why the 4 cautionary Cs of reading body language are absolute musts!
• what mirroring and matching really is, and how to use it to build rapport
• how reading body language will help you connect with others
• the signs of when someone is disengaged and how to win them back
• what to do when your client, colleagues or employees are

Add reading and using body language to your repertoire of communication tools, and you have a greater chance of understanding others and being understood yourself.