Keep your cool. If you lose your temper, you lose control and the bully wins. Step back if you need to, remove yourself for a moment, an hour, a day. Give yourself time before you respond.
Remove the emotion. As tempting as it may be to name call or burst into tears, focus on the message not the emotion. Tighten your muscles and release, take a breath, and use neutral language.
Let bullies know when they cross a line. It's completely OK to draw boundaries. In fact, many bullies will respect you when you do.
Remain respectful. Even though you can't stand the behaviour, respect the position. Find something, anything about the bully, that you can respect and keep that in mind. Acknowledge the bully's contribution -- however small it may be.
Until next time, here's to ...
Keynote Speaker / Corporate Trainer / Author
Recipient of APEX "Award for Leadership in Service Innovation"
© 2013 Marion Grobb Finkelstein\
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Communication catalyst, author, professional speaker Marion Grobb Finkelstein teaches individuals and organizations across Canada and beyond, how to connect with clients, colleagues, employees and bosses, and how to handle workplace communication challenges to improve morale, confidence and productivity. Chat with her at www.facebook.com/MarionSpeaks and sign up for her FREE weekly "Marion's Communication Tips" at www.MarionSpeaks.com