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Marion's Workplace Communication Tips

Marion Grobb Finkelstein offers practical, proven and powerful communication tips you can put to use in the workplace. She'll help you increase morale, confidence and productivity by changing the way you communicate. You'll have communication tools to connect with colleagues, clients, employees and bosses... fast!

Do you offer problems, or solutions?

Marion Grobb Finkelstein - Wednesday, July 24, 2013
IMAGINE if you were offered some IT support, and all this person did was come into your office, look at your computer, and point out all the things wrong with it …

without giving you any solutions or fixing it. Where would that leave you? With a broken computer and worried sick about all the problems that just a moment ago, you were blessedly ignorant about. Plus now, you'd be aware that there were issues and you wouldn’t know where to go or what to do to fix them. That doesn’t serve you well. In fact, it only complicates the matter.

I bet you know someone like that, don’t you? -- someone who comes and dumps all over everyone and everything, is first to point out what's wrong and seldom, if ever, acknowledges anything that is right. You may well be thinking of a certain person in your life. Maybe it's a colleague, client, boss or employee. Or maybe it's someone in your personal life.

We all know people who are really big on complaining, but not so big on finding ways to improve the situation. It’s easy to shoot down projects and ideas… anyone can do that. It’s much tougher AND much more valuable to everyone, to present solutions.

Allow me to divert for just a moment and to be clear here -- someone pointing out the limitations of your project or venture is a useful exercise. You actually benefit from people pointing out the pitfalls, the dangers around you, and the traps you could step into. These people in your life make you aware of things you might not have known or seen, and now that you do, you can be on your way to correcting them and avoiding them in future. The difficulty comes when these people stop there, at the problem only. Is that you?

Here's the key ...

Stop complaining, start creating.

Be a problem solver – present problems WITH solutions. Otherwise, you appear negative and that's a downer for everyone. It doesn't help you or your team. Offering feedback is wonderful, as long as it's accompanied with possible solutions to address deficiencies you feel compelled to point out. Let that be your rule… to present problems only when you have a possible solution … or two.

Until next time, here's to ...
Better communication, better business, better life,
Marion Grobb Finkelstein
Keynote Speaker / Corporate Trainer / Author

Recipient of APEX "Award for Leadership in Service Innovation"

© 2013 Marion Grobb Finkelstein\

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Communication catalyst, author, professional speaker Marion Grobb Finkelstein teaches individuals and organizations across Canada and beyond, how to connect with clients, colleagues, employees and bosses, and how to handle workplace communication challenges to improve morale, confidence and productivity. Chat with her and sign up for her FREE weekly"Marion's Communication Tips" at
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