Marion's Communication Tips
Marion Grobb Finkelstein offers practical, proven and powerful communication tips you can put to use in the workplace. She'll help you increase morale, confidence and productivity by changing the way you communicate. You'll have communication tools to connect with colleagues, clients, employees and bosses... fast!
Clean Up Your Image
Until next time, here's to ...
© 2011 Marion Grobb Finkelstein
How's your response rate these days? I mean, how long does it typically take for you to respond to an inquiry or request? It could be from your boss, employee, colleague or client -- and how long you take to respond is going to make a difference to your success rate and building relationships.
Jay Arthur, a fellow pro speaker (http://www.lean-six-sigma-money-belt.com), advised me that in the March 2011 HBR reports that sales could benefit from cutting response times. Companies spent $22.7 billion generating online sales leads in 2009. Companies that followed up within the hour were seven times more likely to qualify the lead than companies that followed up after an hour and 60 times more likely than companies that waited 24 hours.
How are most companies doing? ...more
Back track about 20 years: I was hosting cablevision shows and doing radio and TV ads, all while holding down hefty full-time communication positions. Then, I decided I'd try my hand at acting. Being in a movie was one of those things on my "bucket list" and I figured it was worth a shot. Regardless of the outcome, I reminded myself, it would make for a good story from my rocking chair in the years ahead. ...more
OBLIVIOUS PEOPLE DRIVE ME NUTS
I burst out laughing this week when I read a post on Facebook from a friend (thanks Joanna, I owe you one). She was recounting her rather unpleasant grocery shopping experience with an oblivious person. After several attempts of politely asking him to move so she could get her cart past him to the cashier only to be completely ignored, she resorted to her military training and barked out the order in no uncertain terms. I couldn't help myself from doubling over in giggles about the scene I painted in my mind -- this prim and proper lady, this quintessential professional, this woman of decorum and class, bellowing out the command to "kindly move!" Hilarious.
It's always funny when it happens to someone else, isn't it? Oblivious people are the source of much entertainment when they affect another person's life.
Not so funny when it's us living the experience.
Think: bottom of an escalator or getting off an elevator, when the person in the front comes to an unexpected and dead stop. You and the others behind him or her are piling up in body heaps, completely unbeknownst to the person who is the cause of this mishap. They have no idea what mayhem they've unleashed and go about their blissfully unaware business.
What about how oblivious people affect our communications? Sadly, sometimes people are completely oblivious to social clues when it comes to how they communicate. I've seen this dynamic play out in social situations when a person tries to interject into a conversation and others talk right over. Oh, it's so frustrating! The excluded person feels rejected, invisible, overlooked, marginalized and possibly even embarrassed. Oblivious people: they walk the halls of our learning institutions, they hold seats in our offices and boardrooms, and some even make their way into our homes.
So what to do about them? What's the best way to handle the oblivious people in our lives?
The first plan of attack is to bring them into the moment, to raise their awareness of your presence and your needs, and (here's the tough part) to do so politely. For example, in the case of a social situation like a cocktail party or holiday gathering, suppose you see a couple people chatting. You walk over to them, thinking they'll notice your presence and invite you to join in. They don't.
Here's your plan:
Here's a caution: if you've been standing there for more than a few seconds and the clique you want to break into hasn't included you in its conversation, don't wait for the invitation -- it's probably not coming. Nine out of ten times, it's not because these people deliberately are being elitist and are intentionally snubbing you, but simply that they are blessedly oblivious. Don't waste energy being offended when likely none was intended; just take the initiative yourself. If it's met coldly, you're no worse off. Chances are however, that you introducing yourself into a conversation at a social venue and doing it in a polite and friendly way, will be well received. And if it's not, then those people are oblivious to what they're missing in meeting you, and that's their loss.
Until next time, here's to ...
Marion Grobb Finkelstein
Keynote Speaker / Corporate Trainer / Author
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