Marion's Communication Tips
Marion Grobb Finkelstein offers practical, proven and powerful communication tips you can put to use in the workplace. She'll help you increase morale, confidence and productivity by changing the way you communicate. You'll have communication tools to connect with colleagues, clients, employees and bosses... fast!
Hour of Power
Do you know when is your "hour of power"? You might not know when it is, because you don't realize what it is, so let's start there.
(PS: take a peek at my brand new "Hour of Power" webinars: http://www.marionspeaks.com/marions-products/webinars
Invest one hour of your time, and I'll give you ways to change how you
communicate, boost your work performance and increase the results you
get.. Satisfaction guaranteed. Interested?)
"HOUR OF POWER" IS YOUR HIGH ENERGY TIME
The "hour of power" is the time of day when you feel most energetic, most alert, and most on your game. What's yours?
This time is different for everyone. For you, it might be early morning when you hop out of bed and right into action. Or maybe you prefer to ease into your day slowly and you feel more energized as the day wears on. Perhaps you catch your stride in the afternoon, and that's when you're really in the groove. Or maybe you're more an evening person and find yourself in high form in the after-dinner or late hours of the evening.
Still not sure what hour chimes your power? Then do this: think back to the past weeks. If this wasn't a typical week for you, pick the week before. What time of day did you find you were sharpest? When were you most productive, most organized, most roaring to go?
Need some more help to define your hour? Ask yourself this: when you're on holidays or during weekends, what's your natural circadian rhythm? When are you most powered up? When does your energy flow? Figure this out, and you have a key to great communication.
YOUR HOUR OF POWER IS THE TIME TO TACKLE YOUR TOUGHEST COMMUNICATION CHALLENGES
Now that you've defined your "hour of power", you're positioned to use that information strategically. Plan to work on your toughest communication challenges when you have the most energy. It makes imminent sense. It takes brain power to solve any type of problem, including communication ones. You'll be more likely to find the solutions when you're at your sharpest. The options will come to you more readily.
Likewise, it takes energy to demonstrate control. If you're dealing with a contentious issue, doing so when you have the most energy will increase your chances of using cautious restraint, thinking with a clear head and having a positive outcome. Thanks to your hour of power.
Now you know when you are most likely to best handle tough communications. Put the odds in your favor and use the "hour of power" to best help empower you. You've got the power, and now you know where to find and how to use it. Power on!
|Comments about this article? Go one and post them on my blog at http://www.marionspeaks.com/_blog/Marions_Communication Tips|
Until next time, here's to ...
Better communication, Better business, Better life,
Marion Grobb Finkelstein
Keynote Speaker / Corporate Trainer / Author
© 2011 Marion Grobb Finkelstein
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This past weekend, I broke down and bought one of those "Roombas". If you're not familiar with this techno tool, allow me to explain. It's absolute magic for anyone who can't stand housework. It's a round gadget, about a foot in diametre, that has little wheels and travels around a room automatically vacuuming everything in its path. It's absolutely great. Today, I vacuumed while I wasn't even home!
As I watched this machine go to work, it was pretty obvious that it knew what it was doing. I soon felt comfortable enough to leave it on its own. A half hour later, the machine beeped that it had completed the room. At that point, I got up, checked the job, cleaned out the machine, then repeated it all over again in another room. Then it struck me and I chuckled at the parallels between this Roomba and how people communicate trust.
Do you manage employees? Supervise volunteers? Delegate to others? Then you know how important trust is. It's the foundation of relationships. Without trust, there is doubt, uncertainty, and untold stress. If you trust people, let them know it. But how? Here's some suggestions:
DELEGATE, DON'T MICRO-MANAGE . All professionals take pride in their work. That's why, whether you delegate or not, you want the end product to be of excellent quality. Sometimes, when we micro-manage, it's because we are coming from a place of fear. The temptation to control every minute detail is immense, because we care. The recipient of this micro-managing reads this behavior as mistrust. In addition, it's discouraging and demotivating to be under the thumb of someone. It allows no room to grow. It's much more productive that you delegate and then, let go.
COMMUNICATE PARAMETRES. If you're working with other people and counting on them to pull their load, make sure you clearly communicate what you need and when... then leave the "how" up to the people implementing. That doesn't mean they have carte blanche -- it means they can use their creativity and expertise toward common goals.
KEEP ON COMMUNICATING. Build in milestones and checkpoints where you will be advised of the status. If possible, face to face updates are great. They can be formal or informal, depending on the complexity of the project and what you delegated. These milestone touch-points will assure your comfort level that the task assigned is on track. Trusting someone doesn't mean that you relieve yourself from responsibility. Quite to the contrary. You're still responsible, so staying connected makes sense. Be connected, not crushing.
SUPPORT FROM AFAR. Once you've delegated, let the person know that you're accessible and then, make sure you're available when they need you. Support may come in various forms such as providing training, assuring adequate funding, and being available to provide guidance, approval and decisions. Assuming a hands-off approach doesn't mean abdicating your role as the lead; it means giving enough space for others to do their jobs without being suffocated. The space communicates trust. Being accessible communicates support.
If you want harmonious relationships, trusting -- and communicating that trust -- is essential. Assign the task, then let them go to work and do what they do best. If they "beep" and need your help, check on them and give them the support they need to get them going in the right direction. I'll remember these lessons every time I speak to a client on the subject of delegation ... and every time I use my Roomba. I hope these tips (including the one about the Roomba) help you too.
I'd love to hear your thoughts on how delegating effectively communicates trust. Just post your comments below: ...more
When I was in university earning my Biz Admin degree, several decades ago (yeeks!), there was lots of speculation by the futurists and scholars about how much "spare time" we all would have in future years. Well, those future years are now here, and boy, did they have that one wrong. We're all busier than ever! And that makes communication even more challenging.
With technology, we're "plugged in" all the time. Expectations of response times have never been so high. We are being pulled in every direction and interrupted constantly with pings from our mobile devices, phone calls, social media and people knocking on our office doors with enquiries. Here's a tip that will serve you and the people you're working with:
COMM TIP: Batch, batch, batch ...more
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