Communicate in the workplace ... 

to get your message heard



CONSULTING SERVICES

We help your workplace communication get results.

MarionSpeaks Consulting & Training will work with you and your team to discuss and  identify stumbling blocks and gaps in your communication strategies and tactics and recommend solutions. Using a variety of consulting techniques, Marion Grobb Finkelstein taps into her 30-plus years of management and marketing research skills to ferret out the problem areas and find solutions that are personalized to you and your organization. 

We work with business people at all levels and healthy organizations that understand the value of communicating well and want to improve their leadership skills through better communication with internal and/or external audiences. Whatever your productivity challenge, rest assured that there is always a communication component. Whether it's an organizational change, bad market news, or a wonderful success story you want to share, we'll make recommendations and offer on-topic keynotes to motivate your team, and personalized in-house training to equip you with the communication skills you'll want to implement successfully.

TO EXPLORE CONSULTING OPTIONS, EMAIL Marion@MarionSpeaks.com


ENGAGE EMPLOYEES & BOOST RETENTION RATES

By popular demand, Marion is sharing her expertise in helping organizations measure their level of employee engagement, increase retention rates and decrease turnover. You already know it costs money -- big money -- to recruit, hire and train your employees. Some organizations have costly annual turnover rates as high as 70% or 80%. It can make leadership feel out of control, wondering how to stop this downward cycle. High turnover limits your organization's abiliy to attract the best and the brightest. You know something's missing, you're just not sure what it is you're doing wrong. You have limited resources and you need to know where to focus them to get the results. Losing employees to others robs you of corporate memory and gives that expertise to another organization, potentially your competitor. Or maybe your team has suffered budget cuts, no salary increases, with no let up on the workload. You want to motivate them and don't know how. The better strategy? Increase your retention rates by motivating and engaging your employees.

The overall turnover rate in the restaurants-and-accommodations* sector was 66.3 percent in 2014, up 10 percentage points from the recent low of 56.6 percent in 2010. 

National Restaurant Association (USA)

Marion draws upon her Marketing Research Analyst, workplace communication and management background to provide you with a systematic approach to help you measure and improve your employee engagement and contribute to higher retention rates. You will work with Marion through the following 3 phases:

PHASE 1) 

DETERMINE YOUR CURRENT LEVEL OF EMPLOYEE ENGAGEMENT (GET A BASELINE): Marion will survey your employee team to determine, in quantifiable terms, the extent to which your employees are currently engaged. Experience shows the higher your turnover rate, the lower your engagement levels, so more than just quantifying the levels, this measurement tool pinpoints the likely areas requiring your attention to ensure your employees are engaged. Marion will share these results and help you focus in on challenges specific to YOUR organization. 

NOTE: The questions used in this research are based upon research conducted in 11 countries with 2500 employees. This is a universal measurement tool recognized by the Conference Board, and also includes questions approved by the Society of Human Resources Management. This research is valid, reliable, insightful and provides you with a baseline starting point against which, you can measure your progress.


PHASE 2: 

DEVELOP AND IMPLEMENT A PLAN: Marion will facilitate sessions with your management team and employees to develop strategies and tactics for your "move-forward" plan including how the results and updates will be communicated in the workplace. She will help you explore the "drivers" that build retention and how you can establish them in your organization. You will determine your controllable variables and what you're willing to do to change them. You will acknowledge the impact of the uncontrollable variables affecting employee engagement, and how you can best respond and manage expectations. You will leave with an action plan of what to do next to increase employee engagement and help to change your work culture into one that retains more employees.  


PHASE 3: 

MEASURE THE RESULTS: Marion will survey your employee team AFTER you have had a chance to implement some of the strategies discussed. This post-session survey will actively measure the shift in employee engagement, demonstrating in quantifiable terms the impact your new strategies have had. 


Is your turnover better or worse than industry averages? 

Why? Why not?

2013 Total Employee Turnover Rate by Industry (U.S.)
All Industries 15.1%
Banking & Finance 17.2%
Healthcare 16.8%
Hospitality 29.3%
Insurance 10.4%
Manufacturing & Distribution 13.3%
Not-for-Profit 15.3%
Services 15.2%
Utilities 7.2%

Source: http://www.compensationforce.com/2014/02/2013-turnover-rates-by-industry.html

In a consulting capacity, Marion will work closely with you, your management team and your employees to measure the degree your employees are engaged, to ferret out ways to increase that engagement, and finally, to find solutions and strategies for you to reverse the trend, boost your employee retention, and ensure that all stakeholders are kept informed and engaged throughout the process.

NOTE: Marion's consulting services are not a one-day fix. You will work one-on-one with Marion to deep dive into your workplace communication challenge(s) over an extended period of time (usually a few months) to create sustainable solutions specific to your organization. Your consulting package will be tailored to your specific needs and may include personalized training sessions, webinars, surveys and executive coaching. Marion will provide you with written summary reports of methodology and recommendations to get you unstuck, and give you the skills you need to get your workplace communication moving forward.

TO EXPLORE CONSULTING OPTIONS, EMAIL Marion@MarionSpeaks.com


OTHER CONSULTING OPTIONS:

GIVE YOUR WORKPLACE COMMUNICATION A BOOST

Is your workplace communication getting your message across to the people you want to hear it? Or is it eating up your time and chewing up your resources? Is it compromising your brand with your clients? Decreasing your team's morale and productivity? Do you wish you had a program that would provide the skills and support you need to create lasting transformation in how you communicate with clients, colleagues, bosses and employees? If so, MarionSpeaks Consulting services will provide personalized service for you and your team to identify your challenge areas, use Marion's proven systems and approaches, and empower you to create...

    • - CREATE COMPLANS LEADERS LOVE: design a strategic complan that optimizes your limited communication budget read more → 
    • - AT YOUR SERVICE: Avoid the 7 service sins. Assess your level of service and improve your ability to connect with clients read more → 

    • - OMG, THE MEDIA'S HERE: Feel comfortable using media to announce good news or deal with a crisis read more → 

    • - SPONSORSHIP 101: Launch a well-planned sponsorship program from scratch read more → 

    • - SOLUTIONS TO YOUR SPECIFIC WORKPLACE COMMUNICATION CHALLENGES: Tackle other workplace communication, management or productivity challenges. (Discuss with Marion Marion@MarionSpeaks.com your specific challenge and she will quickly advise if she's a good "fit" to consult. If not, if she has a colleague who's a better fit, she'll let you know. Her goal is to help you).

Building on experience honed from 30-plus years of delivering complex communication programs at national museums, international airports and federal institutions, Marion will provide you with personalized support over a period of several weeks or months, as your needs dictate. This will involve a variety of consulting techniques selected per your needs and may include personal interviews, online surveys, facilitated sessions, in-person training, executive coaching, or convenient webinars. Unlike other consultants, Marion will actually TEACH YOU the communication skills you need to empower yourself and your team. She uses her skills as a professional Marketing Research Analyst to ferret out your workplace communication problems and provide baseline data before any recommendations are implemented. Then, upon your request, Marion will conduct a post-implementation study to measure the impact of your changes -- quantifiable metrics you can share with your leadership and stakeholders. Being Personality Dimensions and True Colors certified, Marion offers a trained eye to assess the communication styles and interactions affecting your operations. Marion Grobb Finkelstein understands your world because she's been there and has worked with dozens of client organizations of all sizes (see client list). She will work with you to cut to the chase and zero in on what's in the way of you and your organization optimizing your workplace communication efforts to support your corporate goals. 

NOTE: Marion's consulting services are not a one-day fix. You will work one-on-one with Marion to deep dive into your workplace communication challenge(s) over an extended period of time (usually a few months) to create sustainable solutions specific to your organization. Your consulting package will be tailored to your specific needs and may include personalized training sessions, webinars, surveys and executive coaching. Marion will provide you with written summary reports of methodology and recommendations to get you unstuck, and give you the skills you need to get your workplace communication moving forward.