Communicate in the workplace ... 

to get your message heard



WORKSHOP: At Your Service

(a.k.a., Avoid the Seven Service Sins, Create Heavenly Client Experiences)



PERFECT FOR: Anyone who wants to increase the level of client satisfaction you and your organization provide. You're an admin pro, sales person, healthcare provider, client rep or a manager providing a service to your internal colleagues or external customers and stakeholders -- they're all your clients and patrons. You work for a public, private or not-for-profit organization that is client-oriented and interested in fostering customer satisfaction, loyalty, referrals and repeat business.


"Of particular value to our group was the constant interaction that Marion promoted among participants ... We would highly recommend Marion Grobb Finkelstein as the facilitator of your event."

Arlene K. Stone, Q.A.A. National Vice President, Association of Administrative Assistants

DURATION: 60 minute, half-day or full-day. Session content and depth will be altered to accommodate the amount of time allocated to this session by the client.


“Customer service is our reason for being, and Marion gave us lots of great advice on how we can make it even better."
Kitchener Public Library

DESCRIPTION: 

Imagine if you had a formula to provide amazing customer service. You would unlock your ability to build relationships, reinforce your organization’s brand, boost your career opportunities and grab the competitive edge. Marion's "At Your Service" program pulls from her 30-plus years of in-the-trenches experience as a Director Communications and Promotion. She candidly shares her real-life stories of customer service challenges at national museums, international airports and federal government departments, along with the solutions she's honed to manage them. You will never look at how you provide service in quite the same way ... and the lucky recipients of your service will notice.


"As a result of attending Marion's program, our members say that they've improved their ability to manage, feel less stressed and more in control, and will be approaching clients differently."

Nicole McCallion, Special Events Coordinator, Greater Ottawa Home Builders' Association


AFTER THIS SESSION, YOU'LL KNOW HOW TO:

  • - Make a great and lasting first impression with your client (you only get one chance)
  • - Avoid the deadly service sins (do you know what they are? Or, worse yet, do them?)
  • - Turn a complainer into your best ally (a simple 3-step process that works)
  • - Keep a positive attitude, even when you're surrounded by negativity (3 questions to ask yourself)

"It's my pleasure to recommend Marion Grobb Finkelstein as a speaker and presenter to anyone wanting the simplicity of working with a consummate professional."

Professional Development Director, Project Management Institute


FOR INFO ON BOOKING MARION, CLICK HERE